A Mayfair hotel, an Edinburgh New Town townhouse, a Manchester conference hotel and a Brighton seafront property all sell sleep. Security that looks like a nightclub door kills the brand. Security that is only a smile lets walk-ins reach the lifts.

Front door, events and the back of house

Daytime concierge energy with a licence behind it. Event rooms that trip Martyn’s Law occupancy. Loading bays where theft actually happens. Night teams who can refuse a non-guest without a fight in the marble lobby. That mix is what general managers in London, Birmingham, Glasgow, Cardiff and Belfast ask for.

Logs that head office will read

Incidents — theft from rooms, unwanted guests, fire alarm, welfare — with time and photo, in a portal the area manager opens from Dublin or Dubai the next morning. Paper books at reception fail as soon as the night manager goes off shift.

Seasonality

Summer coastal (Brighton, Bournemouth, Blackpool, Scarborough), festival Edinburgh, football weekends in Liverpool and Newcastle, and Christmas markets in Birmingham and Manchester all need roster flex. We build 14-day rotas and can overlay extra door supervisors for private parties.

Frequently asked questions

Should hotel security wear suits?

If that is the brand, yes — with the licence still valid for the role.

Do you cover spa and car park?

When they are in the brief. Hidden plant rooms are where fires and thefts start.

Can you work with in-house night managers?

Yes. We support, we do not replace the hotel command line.

{“@context”: “https://schema.org”, “@type”: “FAQPage”, “mainEntity”: [{“@type”: “Question”, “name”: “Should hotel security wear suits?”, “acceptedAnswer”: {“@type”: “Answer”, “text”: “If that is the brand, yes u2014 with the licence still valid for the role.”}}, {“@type”: “Question”, “name”: “Do you cover spa and car park?”, “acceptedAnswer”: {“@type”: “Answer”, “text”: “When they are in the brief. Hidden plant rooms are where fires and thefts start.”}}, {“@type”: “Question”, “name”: “Can you work with in-house night managers?”, “acceptedAnswer”: {“@type”: “Answer”, “text”: “Yes. We support, we do not replace the hotel command line.”}}]}